Privacy policy

We at BoxPlank Private Limited (“BoxPlank”, “We”, “Our” or “Us”) respect the privacy of our users (“You” or “Your”) and are committed towards protecting and safeguarding it.

1. PURPOSE

This privacy policy (“Privacy Policy”) aims to inform You about how we collect, use, communicate, disclose and otherwise make use of Your personal information that we receive by Your usage of our website https://boxplank.com/ (the “Website”). All personal information collected and processed by Us are in accordance with applicable state and central laws of India, including, but not limited to the Information and Technology Act, 2000, Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 and the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021.

By using Our Website, You agree to provide Your express consent to Us to use Your Personal Information (as defined herein) in accordance with this Privacy Policy.

You are advised to carefully read this Privacy Policy and the Terms and Conditions (“Terms and Conditions”) before using the Website or providing us with Your Personal Information (defined below).

2. PERSONAL INFORMATION

We may collect, use, store and transfer the following kinds of personal data about You ("Personal information"), which are summarised into the following categories:

Identity Date: includes first name, last name, username, or similar information that is capable of identifying You.

Contact Data: includes billing address, delivery address, email address, phone numbers.

Transaction / Financial Data: includes details such as bank account details, PAN, debit / credit card details, or any other details about payments from You and other details of services You have purchased or received from Us.

Technical Data: includes internet protocol (IP) address, Your login data, browser type, and version, time zone setting and location, operating system and platform, and other technology on the devices You use to access this Website.

Profile Data:  includes Your username and password, purchases or orders made by You, Your interests, preferences, feedback, and survey responses.

Usage Data: includes any information about the manner of usage of Website.

3. ACCEPTANCE

Any Personal Information collected from You on the Website shall be governed by this Privacy Policy and the Terms and Conditions available on the Website. By Your use of the Website, You are accepting the terms of this Privacy Policy.

Any and all Personal Information disclosed by You through our Website shall be deemed to be disclosed willingly and voluntarily by You. You hereby represent and warrant that either You are of the age of 18 (Eighteen) years or above or is providing Your Personal Information under the supervision of Your parent / guardian.

BoxPlank will not have any liability arising from any misrepresentation, fraud or inauthentic information disclosed by You, nor are We responsible for the verification of any information provided by You.

4. HOW DO WE USE THIS INFORMATION AND HOW LONG DO WE RETAIN IT?

We use your Personal Information for the following purposes-

• To register You as a customer.
• To manage payments, fees and charges.
• To provide, improve, maintain and protect Our products and services.
• To provide You with choices for the purposes of marketing and advertising.
• To enhance Your experience in using Our Website, products and services.
• To verify Your identity in order to determine Your eligibility to use the platform and / or avail the services.
• To deliver products and/ or services to You that You so order.
• To provide customer support and respond to Your queries and grievances.
• To enable Us in complying with applicable legal and regulatory requirements.
• For the purpose of sending any information relating to Our products/ services, delivery related information, service-related alerts and other similar communication to You.
• To protect, prevent and investigate against unfair and fraudulent activities.
• To notify You about any changes to our Policies.
• Such other purposes that BoxPlank may inform You of, from time to time.

We will retain your Personal Information as long as necessary to comply with Our legal obligations, resolve disputes, or for other business purposes. We will continue to retain information provided by You until You specifically request Us to destroy such information. Upon verification of such request, We may, subject to obligations under law, destroy all information provided by You from Our servers.

5. THIRD PARTY USE OF PERSONAL INFORMATION

Our employees and any third party service providers affiliated with, or in contract with Us, will have access to the Personal Information, to the extent required to enable them in providing and delivering Our services / products to You, on a need-to-know basis. We will ensure that any such employee / affiliated person / third party comply with privacy norms which are as stringent as Privacy Terms, to protect and safeguard Your Personal Information.

6. DISCLAIMER

While BoxPlank has implemented reasonable security practices and procedures that are commensurate with the industry standards, BoxPlank cannot ensure or warrant complete security of all information that is being transmitted to it by the You because of the inherent susceptibilities of the internet. You acknowledge and agree that any information provided by You to BoxPlank is transmitted or stored at Your sole and own risk.

7. COOKIES

While BoxPlank has implemented reasonable security practices and procedures that are commensurate with the industry standards, BoxPlank cannot ensure or warrant complete security of all information that is being transmitted to it by the You because of the inherent susceptibilities of the internet. You acknowledge and agree that any information provided by You to BoxPlank is transmitted or stored at Your sole and own risk.

8. GOVERNING LAW AND DISPUTE RESOLUTION

• Governing Law: This Privacy Policy shall be governed by and construed in accordance with the laws of Republic of India and subject to Clause 7 (b) (Dispute Resolution) below, the courts at Bangalore, India shall have an exclusive jurisdiction on the matters arising from the Terms and Conditions, without regard to the principles of conflicts of laws.
• Dispute Resolution:
  • In the event that any dispute arises between BoxPlank and You, in connection with this Privacy Policy, BoxPlank and You shall endeavour to settle such dispute amicably.
  • In the case of failure to resolve the dispute amicably between BoxPlank and You within 30 (Thirty) days from the date when the dispute arose, the dispute shall be settled by arbitration by a sole arbitrator appointed jointly by BoxPlank and You. The seat of arbitration shall be Bangalore. The arbitration proceedings shall be governed by the Arbitration and Conciliation Act, 1996, as may be amended from time to time and shall be conducted in the English language. The decision of the arbitrator shall be binding. You and BoxPlank shall equally bear the costs and expenses arising due to arbitral proceedings.

9. GRIEVANCES AND CONSENT

If You have any grievance relating to, or arising from this Privacy Policy or any terms thereof, You may write to us at helpdesk@boxplank.com.

You may also choose to withdraw Your consent provided to Us to use Your Personal Information, as detailed in this Privacy Policy, anytime You so desire. BoxPlank with destroy all such information shared by You in such a scenario. Any such withdrawal of Your consent must be expressed to Us via mail at helpdesk@boxplank.com.

We try to respond to all legitimate requests within 1 (One) month. It may take us more than a 1 (One) month, occasionally, if Your request is particularly complex or You have made multiple requests.